FREQUENTLY ASKED QUESTIONS:
How will I know if an item is eligible for Smart Ship?
Items that display the Smart Ship icon are eligible for Smart Ship.
If I order multiple items that are not all eligible for Smart Ship, how will they ship?
Items that are eligible for Smart Ship will ship first. The rest of your order will ship once in-stock within our standard 3-5 business days of the time the order is placed.
Does Smart Ship cost extra?
No! Items that are available to order with Smart Ship do not have any additional fees.
What countries does ModernCoinMart ship to?
ModernCoinMart is proud to ship to dozens of countries around the world. Smart Ship is currently only offered for shipments placed to U.S. addresses. Learn more about our
International Shipping.
I have placed my Smart Ship order, when will I receive tracking information?
Like our regular orders, tracking information will be emailed to you once the order has been shipped.
I have placed my Smart Ship order, how quickly can I expect my items?
Shipment will leave our facility within one business day of being ordered.
Can I return orders placed with Smart Ship?
Is my order guaranteed to ship within one business day?
Yes, Smart Ship eligible orders will be shipped from our facilities within one business day.
What do you consider business days?
We are open Monday through Friday from 8am to 5pm ET. Orders placed on Friday will ship the following Monday. No orders ship from our facility on Saturday or Sunday. Shipping times may vary during holidays. For more information, contact our
Customer Service Team
Is there any reason my Smart Ship order would be delayed?
Orders placed via check, eCheck, or money order are subject to a payment hold of 7-10 business days until payment has cleared. In addition, all orders are subject to be reviewed by our Trust and Safety Team. Various forms of official documentation may be requested before your order can be processed and shipped. MCM makes every possible effort to ensure, but cannot guarantee, that orders placed via check, eCheck, or money order will ship the next business day.