Home Page_001-bak

page_001-bak

Important Note Concerning Order Cancellations

Due to the volume of emails we receive and our prompt shipping standards, order cancellations will not be accepted by email as we frequently have shipped orders before getting a chance to review emails. If you need to cancel an order, you are required to call 1.800.362.9004 between 9am and 2pm ET and within 24 hours of placing the order except if placed on a Saturday, then you will need to contact us by Monday morning.

International Customers

We accept orders from numerous countries around the globe. Please see MCM World for additional terms when ordering from outside the United States.

Payment Methods Accepted

We accept numerous payment methods. Please read and follow all of the terms for your chosen payment method carefully to ensure that your order can be processed as quickly as possible.

Paypal
  • When you choose the PayPal payment option at checkout, you will be redirected to PayPal and prompted to enter your login credentials or create a guest account. Once the payment is processed, you will be rerouted to moderncoinmart.com to finalize your purchase.
  • Ship to any PayPal Verified Shipping Address registered on your account.
  • PayPal may randomly review the order and hold your payment. We cannot begin processing of your order until the payment and order are cleared by PayPal to ship.
Credit Cards

We accept Visa, MasterCard, American Express and Discover.

All credit card orders are reviewed by our Trust and Safety team. Various forms of official documentation may be requested before your order can be processed and shipped. If the requested documentation is not provided MCM reserves the right to cancel the order. We also reserve the right to refuse any order deemed questionable or of significant risk to MCM regardless of payment method and price confirmation.

  • We require all credit card purchases be shipped to the billing address associated with the card.
  • Our website is verified secure, but if you prefer – you may call in your credit card orders - see "Order by Phone" for more information on this payment method.
  • The maximum allowed credit card transaction is $25,000. All orders with a total exceeding $25,000 must be paid for with a check or bank wire.
E-Check
  • Order total must be $300 or more.
  • Only available to verified customers.
  • All e-check payments are held for 7 business days from when confirmation of payment from your bank is received.
  • Save 2.95%. This discount will be applied to your shopping cart total.
  • Expect a 10 - 14 day delay in shipment when you choose this payment method.
  • Note: E-Check payments cannot be cancelled/reversed until the hold period has been reached.

Not all products are eligible for the payment method discount. If ineligible, it will be stated in the product description. MCM reserves the right to disallow the payment method discount under some circumstances.

Wire Transfer
  • Order total must be $1,000 or more.
  • Your credit card information will be required at the point of sale for a payment authorization hold amounting to 10% of the order total.
  • Bank wires must be received within two business days. If the wire is not received within 3 business days, the order will be canceled at our discretion and the 10% authorization hold will settle as a non-refundable charge on your credit card.
  • Upon receiving your wire, your order will ship within 2 – 3 days, at which point the 10% authorization hold will be removed and you will receive an email with your tracking number.

    Please Note: We only collect your debit/credit card information for security purposes and to enforce our Market Loss Policy. The only time the 10% will be charged is:

    • If the order is cancelled
    • If payment is not remitted within the allotted time

    Market Loss Policy - If we incur a loss as a result of a customer’s failure to complete the transaction that exceeds 10% fund hold, the customer will be responsible for that loss and will be charged accordingly.

  • Save 2.95%. This discount will be applied to your shopping cart total.
  • Ensure wire transfer is initiated by no later than the business day after order submission.
  • Expect accelerated handling time and shipment in 2 - 3 days of wire payment being received.
  • Contact your bank regarding any fees associated with sending a wire transfer.
  • MCM does not accept ACH payments .
Checks/Money Orders
  • Order total must be $300 or more.
  • We will accept a check payment for orders under $ 300.00 but the order will not be eligible for the payment method discount. If you would like to send a check for an order under $ 300.00, please call our customer service team at 1-800-362-9004.
  • Your credit card information will be required at the point of sale to enable a payment authorization hold for 10% of the order total. All check/money order payments are held for 7 business days. The order will ship shortly thereafter, at which point the 10% hold will be removed from your credit card and you will receive an email confirmation with your tracking number.
  • Checks and Money Orders must be received within five business days. If the check or money order is not received within 5 business days, the order will be canceled and the 10% authorization hold will settle as a non-refundable charge on your credit card.

    Please Note: We only collect your debit/credit card information for security purposes and to enforce our Market Loss Policy. The only time the 10% will be charged is:

    • If the order is cancelled
    • If payment is not remitted within the allotted time

    Market Loss Policy - If we incur a loss as a result of a customer’s failure to complete the transaction that exceeds 10% fund hold, the customer will be responsible for that loss and will be charged accordingly.

  • Save 2.95%. This discount will be applied to your shopping cart total.
  • Make check/money order payable to MCM (ModernCoinMart).
  • MCM does not accept checks related to credit card, such as cash advance checks.
  • Ensure check is postmarked by no later than the business day after order submission.
  • Expect a 10 – 14 day delay in shipment when you choose this payment method.
Order by Phone
  • Call 1.800.362.9004 to place an order during business hours.
  • Business hours are 8:00am-5:00pm Eastern time, Monday through Friday, and 10:00am-4:00pm Eastern time, Saturday. We are closed Sundays and holidays.
  • Our offices are closed on New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
Cash
  • We DO NOT accept cash as a form of payment.

Visits by Appointment ONLY

We do not have a retail store showroom. We accept visitors BY APPOINTMENT ONLY. Please call at least 48 hours in advance of your arrival to schedule an appointment to sell coins to us or pick up your orders.

UNSCHEDULED VISITORS WILL NOT BE SEEN BY OUR STAFF.

Our Return Policy

  • Not all items are returnable. Due to fluctuating prices which are the result of active trading, some items, including but not limited to bullion silver, gold, and platinum coins, bars, and rounds may not be returned or cancelled for any reason, but can be exchanged for the same item, if available.
  • In addition to bullion, there are other items from time to time that may not be returned or cancelled for any reason. However, in this case it will be noted in the listing description at the time of purchase.
  • Except when noted in the listing, non-bullion items are subject to a 14 day return policy. If you wish to return/exchange a non-bullion item you must call to confirm the return/exchange within 14 days of receiving your order. It is at our sole discretion to determine what constitutes a bullion item and/or a non-bullion item, and each return or exchange request is handled separately on a case by case basis.
  • Responsibility for return shipping charges on returned items is determined based on the individual situation, but generally if the return is because of a defective item or improper handling or fulfillment of your order, MCM will issue you a “RMA” (Return Merchandise Authorization) with a postage label for you to use in sending the item(s) back to us. If your return is for other reasons, it is likely we will require that you pay the return shipping for the item.
  • Once your return item is received, it is processed back into inventory, and at that time your exchange item or refund will be expeditiously processed. We cannot issue refunds or send exchange items before this step is completed.

Our Cancellation Policy

  • Once an order for any bullion product is placed it may not be cancelled for any reason.
  • Orders for Non-Bullion items may be cancelled by telephone only during normal business hours, provided the item(s) as not already shipped.
  • The determination of what constitutes a bullion item and a non-bullion item will be at the sole discretion of ModernCoinMart.

Our Market Loss Policy

For all bullion orders placed through ModernCoinMart, your price at the time of purchase is locked in, and will not be changed or adjusted. Orders for bullion items may not be cancelled for any reason. In any circumstance that a bullion order is cancelled and refunded, the buyer is fully responsible for the full difference between the purchase price and current selling price. The buyer will also be subject to a 5% bullion cancellation fee. Any market gains on returns are the property of MCM.

MCM Price Beat Policy

We will beat any competitor's price that is on our approved list of competing websites. That list will change from time to time. eBay is not considered a competing site. Dealers that have been in business for only short periods of time, or if in our opinion they are relatively unknown in the industry, will also not qualify.

Here's how it works:
  1. Price beat on bullion is at our discretion as prices change frequently and some sites are often out of date. Additionally, many dealers sell products they don't actually have in stock, a practice we do not engage in with bullion. Finally, determining the price at some sites is a complex process due to hidden fees and shipping charges that do not show up until the final stages of check out. MCM does not charge for domestic shipping and has no hidden fees.
  2. Customer must make sure that the other company is on our list of approved competitor sites. This can be done by asking us about that specific company on the phone or by email. Sales reps are not authorized to disclose our entire list. After you make that determination, email a link to the product to pricebeat@moderncoinmart.com or directly to your sales representative.
  3. The product must be in stock at our company and the competitor, and we may opt to beat on single quantities only. Price used for comparison is the "all-in" price with shipping included. MCM does not charge for domestic shipping.
  4. After all above criteria are met, you will be given a new price.
  5. We reserve the right to decline a price beat if we believe the price posted by the competitor is an error, outdated, or we attempt to buy the coins ourselves from them and are unable to make the purchase.

In order to utilize our Price Beat you must take advantage of it BEFORE actually purchasing the item(s).

MCM Pre-Order Request and Pre-Order Sales Policy

  • Pre-Order Requests are non-binding and prices are subject to change at any time.
  • Pre-Order Sales have delayed shipping dates as stated in each listing.

Your Privacy

ModernCoinMart respects your privacy! Please be assured that any personal information collected at ModernCoinMart.com will be used only by ModernCoinMart, and its subsidiaries.
View our full Privacy Policy.

ModernCoinMart Domestic Shipping Charges

Please note that all items are shipped with insurance. These rates are for DOMESTIC orders only. For international shipping information, view MCM World.

Notice: Any order that is forwarded to or held at a location other than the address used to place the order will not be insured.

STANDARD SHIPPING

Order Total Shipping Method Cost
Less than $250 USPS First Class Mail FREE!
$250-$499.99 USPS First Class Mail with Signature Confirmation FREE!
$500-$2,499.99 USPS Priority Mail with Signature Confirmation FREE!
$2,500 or more FedEx Ground FREE!

EXPEDITED HANDLING/SHIPPING

Expedited handling/shipping is available to customers who have been with us longer than 6 months and who have placed at least 3 orders.

Please note that the charge for expedited handling and shipping for monster boxes is a flat fee of $139 per box.

Expedited Handling ($4.95): Order ships same day if received before 1pm EST, otherwise the next business day. Arrival in 2 to 7 business days. Any value order.

Overnight with Expedited Handling: Order ships same day if received before 1pm ET, otherwise the next business day. Our choice of FedEx, UPS, or USPS. Arrival next business day.

Order Total Cost
Up to $5,000 $39
$5,000.01 - $15,000 $69
$15,000.01 - $49,999.99 $99

Orders over $50,000 are not eligible for overnight service, but are eligible for $9.95 Expedited Handling.

IMPORTANT NOTE: We do not ship to any "drop locations" or non USPS mail services such as but not limited to UPS stores, Mail Boxes Etc., and other retail "post box" centers.

Please see MCM World for International Shipping information.

Sales Tax

Appropriate sales tax will be charged on all orders being shipped to Florida or Minnesota addresses according to the rules of the state, county, and city the order is being shipped to.